FREQUENTLY ASKED QUESTIONS
Questions?
We've got answers.
A few things you may be wondering before your visit.
Whether you're exploring your options, preparing for your first appointment, or simply curious about a treatment, we're here to help.
And if you don't see your question here, just ask.
Give the Gift of Feeling Like Yourself.
Age however you want. Still you.
SHOP GIFT CARDS →
Give the Gift of Feeling Like Yourself. Age however you want. Still you. SHOP GIFT CARDS →
Before You Book
You don't have to figure it all out on your own. We're here to answer your questions, talk through your goals, and help you explore the options that feel right for you.
-
Not at all. You don't need to have everything figured out before you come in. We'll start by talking about what you're noticing, what you'd like to address, and what matters most to you. From there, Katie can help you explore options that may—or may not—make sense for you.
-
A consultation starts with a conversation about your goals, concerns, and expectations. Katie will assess what may be appropriate for you and talk through potential options, benefits, and considerations.
Think: Talk → Assess → Discuss.
-
Absolutely. A consultation is an opportunity to ask questions, understand your options, and make an informed decision. You don't need to commit to a treatment just because you've booked a consultation.
-
You don't have to figure that out on your own. Your concerns, individual features, goals, and comfort level all matter. Katie will help you understand your options and determine what may be appropriate, rather than taking a one-size-fits-all approach.
-
That's completely understandable. It's okay to have questions or feel a little unsure. Let Katie know how you're feeling, and take the time you need to understand the process before deciding whether to move forward.
About Our Treatments
What treatments does Ridgeview currently offer?
Ridgeview currently offers:
Neuromodulator Treatments
Microneedling
Chemical Peels
Epicutis Signature Facial
Each service has its own considerations, benefits, and aftercare.
Visit our Treatments page to learn more about each treatment and explore which options may align with your goals.
Will my results look natural?
Our philosophy is simple: you should still look and feel like yourself.
We prioritize individualized recommendations, realistic expectations, and treatment plans that reflect your personal goals. Every person responds differently, so your results will depend on the treatment selected, your individual characteristics, and your body's response.
What is Xeomin?
Xeomin is an injectable treatment that temporarily relaxes targeted muscles to soften the appearance of certain expression lines.
At Ridgeview, our approach focuses on subtle, natural-looking results that complement your features rather than change who you are. During your consultation, we'll discuss your goals, treatment suitability, and realistic expectations.
What is the Epicutis Signature Facial?
Our Epicutis Signature Facial is a relaxing, 50 minutes skincare treatment featuring professional Epicutis skincare. It combines gentle cleansing, enzyme exfoliation, facial massage, a deeply hydrating Lipid Recovery Mask, cooling ice globes, and carefully selected skincare products.
This treatment is ideal for anyone looking to refresh dull, dry, or tired-looking skin while supporting hydration and the skin's natural barrier, without significant downtime.
New Service Introductory Special: $89
Regular price: $110
Experience our Signature Facial at an introductory price of $89. This offer is available to clients receiving their first facial at Ridgeview, including existing clients who have previously received other treatments.
Book by November 30, 2026, to receive introductory pricing. Your appointment may take place afterward.
Can I add an eye treatment to my Epicutis Signature Facial?
Yes! You can enhance your facial with the Lipid Recovery Eye Treatment for an additional $20.
This optional enhancement features an Epicutis Lipid Recovery Eye Mask to provide extra hydration and soothing care to the delicate under-eye area.
What is microneedling?
Microneedling is a skin treatment that uses fine needles to create controlled micro-injuries, stimulating the skin's natural healing response.
Depending on your individual needs, it may help improve the appearance of skin texture and other common skin concerns.
Your treatment plan will be tailored to your skin, goals, and clinical suitability, with guidance on preparation and aftercare.
How do I decide which treatment to choose?
You don't need to know which treatment you want before getting started. Begin by thinking about what you'd like to address, whether that's hydration, skin texture, uneven tone, expression lines, or your overall skin appearance.
During a consultation, we'll discuss your concerns, explain the available options, and help you understand which treatments may align with your goals.
Our focus is on helping you make an informed decision without feeling pressured to choose a particular service.
Let's Find What Feels Right for You.
Whether you're ready for a treatment or simply exploring your options, we're here to help you take the next step with confidence. Book your appointment and let's talk about your goals, your skin, and what feels right for you.
What is a chemical peel?
A chemical peel uses a carefully selected solution to exfoliate the skin and encourage renewal of its outer layers. Depending on the type of peel and your skin's needs, it may help improve the appearance of uneven skin tone, texture, and other concerns.
We'll consider your skin, goals, and clinical suitability when determining which option may be appropriate for you.
YOUR VISIT
Every person's skin and goals are different. We'll take the time to understand your concerns, answer your questions, and guide you through the options best suited to your needs.
What should I expect at my first appointment?
We'll start with a conversation.
You'll have the opportunity to share your goals and concerns, ask questions, and discuss appropriate options with Katie. If a treatment is suitable, you'll learn about the next steps, including any relevant preparation and aftercare.
No pressure. Just a plan.
Do I need to prepare anything before my appointment?
Preparation depends on the type of appointment and treatment you're considering. We'll provide relevant instructions when needed. It's also helpful to bring any questions you have and be ready to discuss relevant medications, allergies, skincare products, and health history.
How long will my appointment take?
Appointment length varies depending on the type of visit and service.
Please refer to the booking information for the duration of your selected appointment.
What should I wear to my appointment?
Wear something comfortable.
Depending on the service, you may be asked to adjust your clothing or position to allow appropriate access to the treatment area.
Any specific instructions will be provided when relevant.
Can I ask questions during my appointment?
Of course.
We want you to feel informed and comfortable throughout your visit.
If something is unclear, ask. Understanding your options is an important part of making a decision that feels right for you.
After Your Appointment
Not sure where to start? We're here to help. Every visit begins with a conversation about your goals, so you can feel informed, comfortable, and confident about your next step.
-
Yes. You'll receive guidance appropriate to your treatment, including what to expect during recovery and any relevant aftercare recommendations
-
That depends on the service and your individual response. Some treatments may involve temporary redness, swelling, tenderness, bruising, or peeling. Your provider will explain what you may experience and what recovery considerations apply to your treatment.
-
For general questions, please email hello@myridgeview.com, or call us +801-592-3912 .
Existing patients may call or text the number listed on our booking page to request a treatment follow-up. Please don't send sensitive medical information or treatment photos through the general website form or Instagram DMs.
Contact me for the appropriate way to share clinical information. Messages are not monitored continuously. For a medical emergency, call 911. -
The timeline depends on the treatment and your individual response. Some results may appear relatively quickly, while other treatments may involve gradual changes over time. Your provider can explain the expected timeline for your specific service.
-
Some treatments may benefit from follow-up visits or maintenance, while others may not. Your provider can discuss whether additional appointments may be appropriate for your goals
Policies & Practical Questions
Start with your questions. We'll help you explore your options and find the next step that feels right for you.
-
Ridgeview's stated policy indicates that cancellations with less than 24 hours' notice may incur a $25 fee, and missed appointments may incur a $50 fee.
Please review our Appointment & Cancellation Policy for complete details.
-
Depending on your appointment, you may need to complete intake forms, provide relevant medical history, and review treatment-specific consent information. We'll let you know which forms are required.
-
Ridgeview accepts cash, Venmo, and eligible card payments. For details about accepted payment methods and any applicable fees, please refer to our Payment & Insurance Policy.
For questions about payment options, feel free to reach out to Ridgeview.
Email: hello@myridgeview.com
Phone: 801-592-3912
Explore Payment & Insurance Policy → -
Ridgeview currently operates on a self-pay basis, with payment made directly by clients.
If you have questions about payment options or whether any exceptions may apply to your treatment, please don't hesitate to reach out.
Contact us:
Email: hello@myridgeview.com
Phone: 801-592-3912 -
Ridgeview Wellness & Rejuvenation is located:
892 E 1430 S, Salem, UT 84653, United States -
Please use the available options in Jane or contact Ridgeview for assistance.
Be sure to review the cancellation policy and applicable notice requirements before making changes.
-
Yes. Ridgeview gift cards are available for gifting toward eligible services.
Visit our Gift Cards page to explore available options and purchase details.
Didn't find what you were looking for?
Have a question? I’m happy to help.
Contact Ridgeview before booking if you’re unsure where to start.